Terms and Conditions

General terms and details

GV Removals operates based on the following general terms:

The contract has been formed between GV Removals and the Customer, once the required deposit has been paid. ( A confirmation email will follow, including all details of our services and payment terms. ) The purpose of the deposit is to secure the date of your move. In case you secure a day with a deposit, and the date changes, any deposit paid will be lost and another deposit for the new date will be required. 

GV Removals may make an additional charge of £50 for Sunday moves.
The quotation assumes easy of access and parking adjacent to the house for loading / unloading.
A £50 additional charge is added for premises with difficulties or apartments above the ground floor.

In terms of heavy items

Please inform us in advance of any heavy lifting required such as pianos and safes. Also please mention any likely difficulties with a large removal vehicle so we may make provisions. GV Removals do not disassemble or re-assemble any furniture. They also do not undertake any services such as the disconnection of a washing machine and/or lighting. They only do it so if prior arrangement is made and quoted for.

Additional information

Waiting for keys at the new property may incur an additional charge.

We do not charge for the first 2 hours of waiting.

Each hour thereafter will incur a £50 per hour extra charge.
Standard Insurance (included for goods up to £10,000 in total value)
All items in the move with a value over £250 must be specified in advance.

Our insurance

GV Removals insurance cover is extended to indemnify the insured against All Risks of loss / damage to household removals. It’s extended if the loss or damage is arising from any fortuitous cause during loading/unloading the conveying vehicle / transit. However it’s excluding:

1-a) Loss or damage to food & drink, furs, jewellery, watches. Also excluding precious metals and precious stones, deeds, bonds, bills, exchange, promissory notes. Money or securities for money stamps of all kinds, manuscripts and other documents also belong to the category.

1-b) Any loss or damage caused by or arising from wear, tear, gradual deterioration, mildew, moth, vermin. Also caused by or arising from any progress of cleaning, repairing or restoring.

1-c) Loss or damage to self-assembly furniture unless dismantled prior to the day of removal and paid for.

1-d) Mechanical or Electrical derangement unless caused by external means.

1-e) Breakage of owner- packed goods unless caused by a major accident to the means of conveyance.

1-f) Loss or damage occurring in premises where the goods are stored or warehoused.  Unless the cover is granted elsewhere in this policy.

Article forming a pair or set

In the event of loss or damage to any article forming a pair or set, the indemnity granted here under shall be limited. They shall be limited to the proportionate value that that article bears to the total value of the pair or set. No additional depreciation shall be paid.

Claim

Provided always that if at the time of an event resulting in a claim under this extension the value of the goods shall exceed the amount stated in the policy schedule the Company will only be responsible for such proportion of the loss as the amount stated in the said schedule bears to the actual value of the goods.

Inventory

It’s a condition precedent to liability under this extension that the Insured should obtain inventory of value of their goods. It should be prepared prior to commencement of transit and signed by the owner of the goods.

 

 

Any discrepancies and complaints should be notified to the company in writing within 48 hours of the move.

Limited Liability:

6a) In the removals industry, limited liability is standard practice. The reason why is because the mover does not know the value of a customer’s goods.

6b) We encourage all our customers to take out insurance to cover themselves. They should cover themselves against losses greater than the limits set out in our terms and conditions. Also, cover themselves for risks where they have no rights of recourse against the removal contractor.

Important Note - Please read before accepting our Terms:

Please check the terms of your Home or Contents insurance policy. Many home insurance company already cover you for all risks with regards to your removal.

7a) GV Removals excludes liability for jewelry and other similar items.
7b) We, the GV Removals limit the company’s liability to £40 per item or box. It is in the event of loss or damage caused as a result of our negligence.
7c) GV Removals limits the company’s liability to £45 per premises in the event of damage to your premises.
7d) The owners of GV Removals specify the time limits for submitting claims for loss or damage.
7e) GV Removals excludes liability for owner packed goods other than negligence.
7f) Jewellery, cash and other items should not be included for removal.

When packing you need to consider the following:

8a) GV Removals is responsible for the loss or damage caused by its negligence. Goods may be damaged by other causes over which a removal contractor has no control.
8b) Secondly, our limit of liability is £40 per item or box, as mentioned in our terms above). This will not be enough for some items.

If your move involves storage, this can be arranged.

What Type of Insurance Do I Require?

9a) GV Removals recommends to all customers to check their terms with their current insurer. They also should take out Full “All Risks” – insurance with their home insurance company or another insurer. This does not literally cover anything that may happen. However it does include cover for damage by breakage, vehicle accidents, fire, storm and theft.

9b) If something is totally lost or destroyed you will receive the new replacement value or the item will be replaced as new. If the item is repairable, then the insurers will arrange this. But they will only arrange it, if it is cheaper and gives a satisfactory result. GV Removals, like many Removal Companies based in the UK limit claims to £40 per item / box as detailed within for loss only. Important fact: cover is only valid for the total loss of the item, if you pack your items yourself. This is standard practice with almost all insurers.

10) Household contents insurance. – If you have contents insurance with your own insurers, then you are most likely covered for your removal too. Therefore if our insurance did not cover something, your own insurance company could. So, it is best to check with them for your own peace of mind.

Claims Time Limit:

11) For goods delivered by GV Removals, claims must be notified within 48 hours of delivery.

By their terms, insurers will refuse to pay claims if you do not adhere to these time limits.

Provision of service:
12) We will do our best to provide service to you by any date we have agreed with you but we do not guarantee to do so.

Mechanical and Electrical Items:
13) It is not possible for GV Removals or insurers to check that electrical goods are working before a move takes place. As a result,insurers obviously have no responsibility for pre-existing damage.This means that insurers will only pay for mechanical and electrical breakdown or derangement if there is obviously damage to outer casings.

Packing your Goods:

14) Insurers will not pay for the loss or damage to goods packed by the customers. They will only pay if there is total loss of a consignment.

15) Your Removal Quotation letter is valid for a minimum period of 3 months.

16) Part load deliveries will be shipped to the final destination warehouse at our convenience

Payment Terms:

17) GV Removals accept cash only on the day of the move for obvious reasons.
If you wish to pay the balance by cheque, we must receive the full balance at least 10 days before the date of your move. For PayPal or Bank Transfer, we must receive it 7 days before. (You will be charged 3.4% fee on PayPal payments by their current terms.)

Charges if you postpone or cancel the removal:

18) If you postpone or cancel this contract, we may charge according to how much notice is given.

18a) More than 7 days before the removal was due to start; NIL

18b) Less than 7 days, but more than 3 days before the removal was due to start; 30% of the removal charge.

18c) Less than 3 days before the removal was due to start; 60% of the removal charge.

18d) On the day before the move 100% of the removal charge.

Your Personal data - General Data Protection Regulations (GDPR)

The www.gvremovals.co.uk website (GV Removals, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@gvremovalssuffolk.co.uk Mobile: 07763 642 497 ) and its owner (Gabor Vida, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@gvremovalssuffolk.co.uk Mobile: 07763 642 497) only hold and process the personal data, which are necessary for providing a quote and fulfilling our contract. These personal data are as follows:

  • Name,
  • Address,
  • Phone number,
  • E-mail address.

What do we need these datas for?

The GV Removals’ legal basis of processing customers personal data is Contractual legal basis.

What does that mean? As GV Removals is providing removal services, GV Removals requires customers personal data. They need the data to fulfill the contract that’s been made between GV Removals and the customer. As a result, individuals are under a contractual obligation to provide their personal data.

To be able to keep in touch with customers in case any problem or question occurs, we require customers Phone number and E-mail address.

Customers Name, Address, Phone number, E-mail address are necessary to get into the contract.

Our Customers Name and Address are also necessary for the performance of our contract.

GDPR Terms - General Data Protection Regulations

What is this privacy policy for?

This privacy policy is for this website (www.gvremovalssuffolk.co.uk). It is served by GV Removals and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned. It also outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information is also detailed within this policy. By using our website, you agree to its terms.

The website

This website and its owners take a proactive approach to user privacy. They take necessary steps to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Privacy note – The data you share

Under the GDPR Regulations, every organisations that have day – to – day responsibility for data protection, must give a clear explanation to it’s customers about what personal data do the organisations hold, where it came from and who do they share it with. In case individuals think there is a problem with the way this website is handling their data, they have a right to

complain to the ICO ( https://ico.org.uk/global/contact-us ).

The www.gvremovalssuffolk.co.uk website (GV Removals, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@gvremovalssuffolk.co.uk Telephone: 01284-768-041 ) and its owner (Gabor Vida, Address: 33. The Beeches, Bury St Edmunds, IP33 3RD, United Kingdom, Email: info@gvremovalssuffolk.co.uk Telephone: 01284-768-041) only holds and process the personal datas, which are necessary for placing and fulfilling a contract. These personal data are as follows: Name, Moving from Address, Phone number, E-mail address.

What do we need these data for?

GV Removals’s legal basis of processing customers personal data is Contractual legal basis.

What does that mean? As GV Removals is offering removal services, they require customers personal data to fulfill the contract that has been made between GV Removals and the customer. As a result, individuals are under a contractual obligation to provide their personal data.

GV Removals requires and processes the following personal data of their customers.: Name, Moving from Address, Phone number, E-mail address for fulfilling the order.

To keep in touch with customers if any problem or question occurs, we require customers Phone number and E-mail address.

Customers Name, Moving from Address, are necessary to get into the contract.

Customers Name, Address and contact details (Phone Number, E-mail address) are also necessary for the performance of our contract.

Where are these personal data came from?

GV Removals receives their customers personal data from Lead Companies, such as PinLocal and Getamover. They also receive these data directly from the customers.

When information coming from Lead Companies, during the customers quotation request, customers need to fill a form. The form requires their personal details, so that GV Removals cam provide them with quotes for their move.

When information coming from customers, GV Removals asks their personal details, which are necessary for fulfilling their order.

Who do we share them with?

GV Removals do not share any of their customers personal data with anyone.

How long will we keep them for?

As for the part of your personal data, which we need to perform our contract, we need to keep them on our invoices. These personal data are the customer’s name and address and other order details. By law, we need to keep our invoices for 5 years (see more at https://www.gov.uk/self-employed-records/how-long-to-keep-your-records ). Therefore, we need to keep the above listed part of your personal data for 5 years on our invoices. After that, we will delete the invoices from our system.

For further details and with any questions or queries, please message on the following e-mail address: info@gvremovalssuffolk.co.uk and we will get back to you as soon as possible.

Your rights

Under the GDPR Regulations, every organisation should check their procedures to ensure they cover all the rights individuals have.

The GDPR includes the following rights for individuals:

• the right to be informed;

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restrict processing;

• the right to data portability;

• the right to object; and

• the right not to be subject to automated decision-making including

profiling.

In the following points we will detail our Procedure for each rights listed above.

The right to be informed

In the website’s Terms & Conditions, you can find a detailed information of what personal data we hold about our website’s users, where does that data came from, why have we collected them and who will we share those data with.

As soon as our users came to our website, we will notify them with a pop up window that our website is using cookies, what cookies we are using, what do we use them for, how can they accept them or not and if they did accept, how can they withdraw it.

The right of access

Under the GDPR Regulations, every individual has the right to obtain:

• confirmation that their data is being processed;

• access to their personal data; and

• other supplementary information.

In case any of our customers would like to obtain and access their personal data we hold, we will provide it without delay and at the latest within one month of receipt of the request and for free of charge.

What if the request is manifestly unfounded or excessive?

Where requests are manifestly unfounded or excessive, in particular because they are repetitive, GV Removals can:

• charge a reasonable fee taking into account the administrative costs of providing the information; or

• refuse to respond.

Where GV Removals refuses to respond to a request, they will explain why to the individual, informing them of their right to complain to the supervisory authority and to a judicial remedy without undue delay and at the latest within one month.

How will we inform you?

If you have sent your request in an electronic form, GV Removals will inform you in a commonly used electronic format, as well.

The right to rectification

Our customers are able to rectify their personal details any time before the date of the agreed date of removal or before the delivery of their belongings ( Please note: there might be a change in the price. ) They can do it so in written form by sending an email to the following email address: info@gvremovalssuffolk.co.uk or in verbal form by calling the following phone number: 01284-768-041.

GV Removals will respond to the requests without undue delay and within 24hours of receipt the request.

The right to erasure

All of our customers have the right to ask from us to delete their personal details. We can only do it so after we have fulfilled the contract. Until that time, we will need to keep their details for the following reasons:

• to be able to fully perform the contract,

• in case anything happens during delivery of the customers belongings, for example a delay in our arrival to any of the addresses, we need their personal data to contact them and notify them about the delay.

The only exception for deleting their personal data is the part of the data which we have to keep on our invoices. The only data we will need to keep on our invoices are exactly the same ones, which we require from you to be able to fulfill your contract. We will need to keep them on our invoices because by deleting them, our invoices will be invalid. We need to keep our invoices for 5 years by law. (See more at: https://www.gov.uk/self-employed-records/how-long-to-keep-your-records )

In case a customer requests from us to erase their personal data, we will respond without undue delay and within one month of receipt.

If we (GV Removals) erase any data we have shared with our customers, we will inform any recipients as soon as possible.

The right to restrict processing

All individuals have the right to restrict the processing of their personal data.

If an individual has challenged the accuracy of their data and asked us to rectify it, they also have a right to request us to restrict processing while we consider their rectification request.

In other cases, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfill and perform our contract. In case they restrict the processing of their personal data, we might be unable to process and perform our contract.

In case you would like to still live with your legal right and restrict the processing of your personal data, please send an email to us on: info@gvremovalssuffolk.co.uk or in verbal form by calling the following phone number: 01284-768-041.

We will act upon the request without undue delay and at the latest within one month of receipt.

The right to data portability

Based on that our legal basis is Contractual, (which means we need to process personal data to be able to go into and perform a contract ), our customers has the right to ask for their personal details and get them in a commonly used, portable form. If you would like to receive all of your personal data, which we hold of you, in a portable form, please send an email to us on: info@gvremovalssuffolk.co.uk or in verbal form by calling the following phone number: 01284-768-041.

We will send it to you by email in a PDF format without undue delay and at the latest within one month of receipt.

The right to object

All individuals have the right to object the processing of their personal data. They also have an absolute right to stop others from using their data for direct marketing.

Although, in our case, because our legal basis is based on Contractual data processing, we need our customers personal data to be able to fulfill and perform our contract. In case they object to the processing of their personal data, we might be able to still process their personal data, if we can show that we have a compelling reason for doing so.

In case you would like to still live with your legal right and object to the processing of your personal data, please send an email to us on: info@gvremovalssuffolk.co.uk or in verbal form by calling the following phone number: 01284-768-041.

We will act upon the request without undue delay and at the latest within one month of receipt.

The right not to be subject to automated decision-making including profiling

Use of cookies

This website ( as already mentioned in this term and conditions) uses cookies. They do it so to better the users experience while visiting the website. As a result, where applicable this website uses a cookie control system. It allows the user on their first visit to the website to allow or disallow the use of cookies on their device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive. They track, save and store information about the user’s interactions and usage of the website. Therefore, it allows the website, through its server to provide the users with a tailored experience within this website.

We advise users that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website does not use tracking software to monitor its visitors.

Contact & communication

Users contacting this website and/or its owners do so at their own discretion. They provide any such necessary personal details at their own risk. We keep your personal information private. As a result of the Data Protection Act 1998, we also store them securely until a time we no longer need it or has no use for our contract. We made every effort to ensure a safe and secure form to email submission process. However, we advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates. But only if we made this clear to you and you granted you express permission when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. We will not pass your details on to any third parties.

Our terms about external links

This website only looks to include quality, safe and relevant external links. However we advise our users to adopt a policy of caution before clicking any external web links which we mention throughout this website. (External links are clickable text / banner / image links to other websites.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Therefore users should note they click on external links at their own risk. Therefore this website and its owners will not be liable for any damages or implications which is a result of visiting any external links mentioned.

Our terms about social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions. Also, the privacy policies of the terms, which we hold with each social media platform respectively.

We advise our users to use social media platforms wisely. Therefore, communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms. We encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. We advise that before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened links on social media

The website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/2vj8fxY).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and further information

• Data Protection Act 1998 (http://www.legislation.gov.uk/ukpga/1998/29/contents)

• Privacy and Electronic Communications Regulations 2003 (http://www.legislation.gov.uk/uksi/2003/2426/contents/made)

• Twitter Privacy Policy Terms (https://twitter.com/privacy?lang=en)

• Facebook Privacy Policy Terms (https://www.facebook.com/about/privacy/)

• Google Privacy Policy Terms (https://www.google.com/policies/privacy/)

• Government Services and Information  ( https://www.gov.uk/ )

• Information Commissioner’s Office ( https://ico.org.uk/ )